These Terms & Conditions govern your use of norqel.com and the services provided by Norqel Technologies ("Norqel", "we", "us"), a software development company incorporated in Bangladesh (Incorporation Certificate No. C-037242/2025). By using our website or engaging our services, you agree to these terms. If you do not agree, please do not use our website or services.
1. Our Services
We provide UI/UX design, web and mobile app development, MVP development, ERP solutions, custom software development, brand design and digital marketing. Information on our website is general and is not an offer. The scope, timeline and fees for each project are set out in a separate proposal or agreement. If that agreement conflicts with these terms, the agreement applies.
2. Use of Our Website
You agree not to:
- copy or reuse our website content without our written permission;
- use the website for any unlawful or harmful purpose;
- try to gain unauthorised access to our website or systems;
- submit false information through our forms.
3. Client Responsibilities
Clients agree to provide accurate information, content and timely feedback, and to make sure they have the rights to any materials they give us. Delays in providing these may affect the project timeline.
4. Fees and Payment
Fees and payment schedules are set out in each project agreement. Unless agreed otherwise, an advance payment is required before work begins. Prices exclude VAT and other applicable taxes. We may pause work if a payment is overdue. Third-party costs, such as hosting, domains and software licences, are the client's responsibility unless agreed otherwise.
5. Intellectual Property
All content on our website, including text, graphics, logos and code, belongs to Norqel and may not be used without our permission.
Once a client has paid in full, ownership of the custom work we create for them transfers to the client, unless the agreement says otherwise. Norqel keeps ownership of its pre-existing tools, frameworks and know-how, and gives the client a licence to use them as part of the delivered work. We may show non-confidential parts of our work in our portfolio unless the client asks us not to.
6. Confidentiality
Both parties will keep each other's confidential business and technical information private and use it only for the project. This continues after the project ends.
7. Third-Party Services
Our work may rely on third-party platforms, hosting providers, APIs or app stores. We are not responsible for their availability, changes or policies.
8. Disclaimer
We provide our services with reasonable skill and care. Beyond what is stated in a project agreement, our website and services are provided "as is", without any other warranties.
9. Limitation of Liability
To the extent the law allows, Norqel is not liable for indirect or consequential losses, including loss of profit, revenue or data. Our total liability for any project is limited to the fees paid for that project.
10. Termination
Either party may end a project as set out in its agreement, or by written notice if the other party seriously breaches its obligations and does not fix the breach within 15 days. The client pays for all work completed up to the termination date.
11. Events Beyond Our Control
Neither party is responsible for delays caused by events outside its reasonable control, such as natural disasters, strikes, hartals, government action, or power and internet outages.
12. Governing Law
These terms are governed by the laws of Bangladesh. Any dispute will first be settled through good-faith discussion. If that fails, it will be resolved by arbitration in Dhaka under the Arbitration Act, 2001.
13. Changes to These Terms
We may update these terms from time to time. Changes take effect when posted on this page.
14. Contact Us
Norqel Technologies
House-11, Road-2, M.M Complex (Level-5), Pallabi, Mirpur, Dhaka, Bangladesh
Email: info@norqel.com
Phone: +880 9606 990202