This Privacy Policy explains how Norqel Technologies ("Norqel", "we", "us") collects, uses and protects your personal information when you visit norqel.com, contact us or work with us. We handle personal information in line with the Personal Data Protection Act, 2026 of Bangladesh and other applicable laws. By using our website or services, you agree to this policy.
1. Information We Collect
- Information you give us: your name, company, email, phone number and project details when you fill in our contact form, email or call us, or apply for a job.
- Information collected automatically: your IP address, browser and device type, the pages you visit and the time you spend on our website, collected through cookies and similar technologies.
2. How We Use Your Information
We use your information to:
- respond to your enquiries and provide consultations and quotations;
- deliver, support and invoice the services you engage us for;
- review job applications;
- improve and secure our website;
- send you updates about our services, if you have agreed to receive them;
- meet our legal and tax obligations.
We do not sell or rent your personal information.
3. Cookies
Cookies are small files stored on your device. We use essential cookies to make our website work, and may use analytics cookies to understand how visitors use it. You can block or delete cookies in your browser settings, though some parts of the website may then not work properly.
4. Sharing Your Information
We share your information only with:
- trusted service providers, such as hosting, email and analytics providers, who help us run our business and must keep it confidential;
- professional advisers, such as lawyers and accountants;
- government authorities, when the law requires it;
- a buyer or successor, if Norqel is involved in a merger or acquisition.
5. Client Project Data
When we build or maintain software for a client, the personal data inside that software belongs to the client. We process it only on the client's instructions and under our agreement with them, and never use it for our own purposes.
6. Data Storage and Transfers
Some of our service providers store data outside Bangladesh. When we transfer information abroad, we take reasonable steps to keep it secure and follow the requirements of Bangladeshi law.
7. How Long We Keep Your Information
We keep personal information only as long as we need it for the purposes above, or as long as the law requires. When we no longer need it, we delete it or make it anonymous.
8. Security
We use reasonable technical and organisational measures, including encrypted connections and restricted access, to protect your information. No method of transmitting or storing data is completely secure. If a data breach affects you, we will notify you as the law requires.
9. Your Rights
You can ask us to access, correct or delete your personal information, or withdraw any consent you have given, at any time. Email info@norqel.com with the subject "Privacy Request", and we will respond within 30 days.
10. Children's Privacy
Our website and services are not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has sent us personal information, contact us and we will delete it.
11. Links to Other Websites
Our website may link to other websites, including our social media pages. We are not responsible for their content or privacy practices.
12. Changes to This Policy
We may update this policy from time to time. Changes take effect when posted on this page, and we will update the "Last updated" date above.
13. Contact Us
Norqel Technologies
House-11, Road-2, M.M Complex (Level-5), Pallabi, Mirpur, Dhaka, Bangladesh
Email: info@norqel.com
Phone: +880 9606 990202